Notes on running AI agents for real businesses.
What agents can do today, what they can't, and how small businesses are putting them to work. Plain English, no hype.
From Spreadsheets to Apps to Agents: The Three Eras of Small Business Work
First we tracked the work. Then we built tools for the work. Now the tools can do the work. Someone still has to direct it.
Read the post →Stop Doing, Start Directing: The Business Owner's New Job
Every owner starts as the person who does everything. Agents make it possible to stop. The hard part is letting go of the keyboard.
Read the post →Your Core Competency Isn't Updating the CRM
Customers pay you for one thing. Everything else is support work, and most of the digital support work can now be handed off.
Read the post →The Middle Layer Is Gone: What AI Agents Did to Outsourcing
Agencies and outsourcing firms were built to manage lots of people. When the people doing the work are agents, you only need one manager.
Read the post →What a Week of Managed AI Agent Work Actually Looks Like
One meeting, a long list, agents working in parallel, and every result checked before it reaches you. Here's how the week runs.
Read the post →Why Hourly Billing Stops Making Sense When AI Agents Do the Work
If an agent finishes in ten minutes what used to take a person three hours, what exactly are you billing for?
Read the post →The Babysitting Problem: Why AI Agents Still Need a Human in Charge
The demos make agents look like set-and-forget. In real businesses, the difference between useful and risky is someone checking the work.
Read the post →How to Write a Task List an AI Agent Can Actually Use
Agents are only as good as the task in front of them. A few habits turn a vague wish list into work that gets done right the first time.
Read the post →Should You Build Your Own AI Agents or Have Them Managed?
Building agents has never been easier. Running them well is a different job. Most businesses end up with a mix.
Read the post →Your Digital Back Office: What AI Agents Can Run Behind the Scenes
Behind every small business is a layer of digital upkeep nobody owns. It's the best place to start with agents.
Read the post →AI Agent vs. Virtual Assistant: Which One Should a Small Business Hire?
A VA is one person with one set of skills. A managed team of agents covers more ground, but it still needs a human in charge.
Read the post →What Does an AI Agent Manager Actually Do?
The agents do the production. The manager decides what gets done, sets it up so it goes right, and catches what goes wrong.
Read the post →How to Give an AI Agent Access to Your Business Tools
Treat an agent like a new hire: its own seat, the right permissions, and access you can take away in one click.
Read the post →What's on your list that never gets done?
Book a free 30-minute call. Bring the list. I'll tell you honestly which parts agents can handle today and which they can't.